1. Information We Collect

We may collect the following types of information when you use our services.

1.1 Personal Information

Information that can identify you personally may include: Name, Email address, Phone number, Company information, Billing or shipping address. This information is collected when you create an account, contact us, subscribe to services, or make purchases.

1.2 Automatically Collected Information

When you use our website or applications, we may automatically collect certain information, including: IP address, Device type, Operating system, App version, Browser type, Usage statistics, Crash logs. This information helps us improve the stability and performance of our services.

1.3 Payment Information

Payments may be processed through third-party payment providers such as Stripe, PayPal, Apple Pay, Google Play Billing. We do not store your credit card details on our servers.

2. How We Use Your Information

We use the information collected for purposes including: providing and maintaining our services, processing transactions, communicating with users, improving system performance, customer support, preventing fraud and abuse, and complying with legal obligations.

3. Data Sharing and Disclosure

We do not sell personal data to third parties. We may share information with trusted service providers, including payment processors, cloud hosting providers, analytics services, and email service providers. These partners only process data on our behalf.

We may disclose your information if required by law or governmental authority. If our company undergoes a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

4. Analytics and Cookies

Our services may use analytics tools such as Google Analytics and Firebase Analytics. Our website may also use cookies to remember user preferences, analyze website traffic, and improve user experience. Users may disable cookies through browser settings.

5. Data Retention

We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Data Security

We implement reasonable technical and organizational measures to protect user data from unauthorized access, disclosure, or destruction. However, no internet transmission method is completely secure.

7. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that such information has been collected, we will delete it promptly.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to access your personal data, correct inaccurate information, request deletion of your data, and withdraw consent for marketing communications. To exercise these rights, please contact us using the information below.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes occur, the updated version will be posted on this page with a revised Last Updated date.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

HONG KONG NEW WORLD CROSS-BORDER TECHNOLOGY LIMITED
L07, BLK D, 23/F, Lup Hop Industrial Building, 8 Lup Hop Street, San Po Kong, Kowloon, Hong Kong
Email: admin@hknwctl.com
Phone: +852 97123895